Repeating yourself
Participants and families give the same instructions to every support worker, cleaner and new provider.
Participants own one profile of how they like things done, share the right parts with each worker, and take it with them when they change providers. Every visit turns into a case note.
Participants and families give the same instructions to every support worker, cleaner and new provider.
Workers often arrive without knowing how someone likes things done, so small details get missed.
Case notes get written at the end of a long shift, so the record is thin and the full story is lost.
The participant decides who sees each instruction. A cleaner never sees personal care notes, and private items stay private.
Each worker walks in with their own list, built from what the participant shared.
Ticked tasks become a case note. The worker checks it, and YourPocket asks about anything left undone.
New cleaner or new provider? The participant shares their profile in one tap, and the new worker's checklist is ready on day one.
Explain yourself once. Choose exactly who sees what, and take your profile with you when you change providers.
Walk in knowing what to do. Tick it off as you go, and your case note is mostly written before you leave.
New participants arrive with clear instructions. Case notes come in complete and ready to copy into your own system.
| Provider software today | YourPocket | |
|---|---|---|
| Who holds the information | Each provider keeps its own file | The participant, in one profile |
| Changing providers | Start again and re-explain everything | Share your profile with the new team |
| Who sees what | Set by the provider | Chosen by the participant, item by item |
| Case notes | Written from memory after the shift | Drafted from the checklist, checked by the worker |
YourPocket is being shaped with people who work in disability support. We're looking for participants, families and support workers to try it and tell us what's missing.